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Service Writer

Service Writer - Job Description

The Service Writer acts as the intermediary between agriculture equipment customers, manufacturers, and technicians.

Typical duties include:

  • Assist in preparing price sheet for all repair orders.
  • Assist in creating work orders and establishing customer files.
  • Help determine appropriate charges for materials and labor for each customer or internal account.
  • Assist in parts inventory control by assuring all items leaving the parts area are properly billed.
  • Review and maintain all repair orders for accuracy and completeness.
  • Assist with all warranty claims and manufacturer claim forms.
  • Assist in maintaining up-to-date and organized service library of bulletins and reference material.
  • Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
  • Communicate and coordinate work schedule with Service Technicians accordingly.
  • Assist customers with repair and service orders.
  • Assist in scheduling and rescheduling of service work.
  • Assist in resolving work performance or billing inquiries as requested.
  • Keep service manager informed on all special parts orders, shortages and malfunctions.
  • Ensure every customer is satisfied with the products, services and support of all staff. 
  • Maintain a safe working environment and adhere to company safety program at all times.

Requirements:

  • High School diploma or equivalent. 
  • Prefer degree in management but not required. 
  • Two or more years’ experience in Service Writer position and/or (service department or parts department) Ability to communicate instructions clearly and concisely. 
  • Familiarity with agricultural equipment preferred.  

We are looking for a strong team player to join our company to help us grow with our customers.

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